HELP WITH USING A VIRTUAL ASSISTANT entrepreneur how earn by blogging blog

Hey guys I started a cleaning business about 6 months ago and have been progressing nicely.

I am now hiring a virtual assistant from the Philippines for about $4/hour so I can outsource my admin tasks to her. Tasks include things such as : answering calls, booking jobs, handling complaints, emails, sending schedules to cleaners, managing workers throughout the day,etc.

But I dont have the slightest clue on how to manage a VA.

Here are my questions:

1. At the moment I dont have enough work to fill up her whole schedule. I was thinking of starting her off with working 4 hours a day. The thing is she won't be working 4 hours straight. She wil probably send some emails, do a little admin tasks and just wait around until phone calls come in. Do I pay her for the full 4 hours that she is just waiting around for phone calls or just the amount of time she spoke on the phone or worked by tracking it with a software?

2. What are some good project management tools to use with a VA to share to do tasks with her and track she has done them.

3.The VA is in the phillipines. I want a good software to be able to call and communicate with my cleaners when they're at the job or if they have any problems or call them to clear some things up. I also want her to be able to pick up phone calls from customers and also make calls to customers when needed. What can I use?

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