A question about customers credit cards getting flagged for fraud. entrepreneur how earn by blogging blog

Not sure if this is the place to ask a question like this, if you know of a better place please let me know.

I am webmaster for a small online company(it's a weekly subscription like service for food), we have a few customers who shop with us regularly whose credit card companies routinely flag our charges as fraud. It only happens with a handful of people so it's not systemic. We use a hosted form with our credit card processor so we never have to touch the credit card number or information.

My question is, is there a way to find out why our charges are being flagged as fraud, from a business point of view?

We have one customer who this happens with frequently, they've had issues with their charges being denied regularly and they have to call their cc company to straighten it out, which they always do.

One other interesting bit of info that was passed along to us from another customer this is happening to is the cc company told them that our business is located in an "area" (physical) known for fraud which is what caused that particular instance. Has anyone ever heard of something like this? Or was the cc company rep blowing smoke?

Any assistance would be appreciated.

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