So, my business (fitness focused two sided marketplace), is pretty lean, but since we launched, we are getting smashed with questions on various things. I hired a couple of VAs but they add up, and getting them to work the required timezone for a price we can afford has been a struggle. I read an article about customer service chatbots as a way of having cheaper front end customer service. It seems a bit too new to me, but I wanted to see if anyone else had tried them out and how they found it?
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