I hope this is the right place to put this question. Yesterday I had to deal with an unhappy client and long story short it kind of ruined my successful sales trip. Today I got to work early eager to start a fresh day. Had an extra cup of coffee and was ready to demolish my workload.
The first email I open... Another customer complaining. This is the 4-5th unhappy customer I have had to deal with in the last month or two. None of the problems stem from myself or my process, but I am the face of the company so I take the heat.... Being a Marine has given me tough enough skin to take a civilian getting on to me, but man 5 in two months!?
My question is what are your techniques for overcoming a bad day. I just got off the phone with a customer and I could tell I am being a little short and not as enthusiastic as I could be. Should I just leave and start again tomorrow? At this point I feel like a need a reset.... or a new job....
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