Is there a good way to store product knowledge to make training new costumer service reps easier? entrepreneur how earn by blogging blog

my company sells to contractors and do it yourselfers for home/yard improvement products of a very wide variety. We are expected to be knowledgeable on the products to help our costumers know which would best achieve their goals. There seems to be a functionally unlimited amount of unique questions we get asked so ultimately experience is key, which we are always short of.

I was thinking of some kind of knowledge base software like this large corporation i worked for had, but i recall they spent tens of thousands on, and honestly thats not available right now for me.

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