Does anyone else on here run a subscription box company and use Cratejoy? We've recently had an escalation in declined cards and "failed to renew" messages. Our monthly box is fairly expensive, so failures are not good to us and look very unprofessional to our customers. Most of them try multiple cards and nothing goes through. They try to re-subscribe, nothing goes through.
This morning, July 1st, we were set to renew our existing subscriptions...1 of them went through. I'm talking at least 58 failed subscription renewals. At this point, it has to be something with Cratejoy.
Thoughts? Similar problems?
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